Some companies are accused of violating California law concerning phone call recording. It’s worth mentioning that 99 Cents Only stores are also on this list. These stores are enjoying popularity among many customers from the Southwest region of the U.S. (California, Texas, Arizona, and Nevada). With most of the stores located in Southern part of California, 99 Cents Only proudly mentions that they are one of the first dollar stores.
99 Cents Only stores provide their customers with service lines, which answer customers’ questions. Under the California law, these stores must put into practice certain consumer protection policies.
California law regulating phone recording
It’s true that California is among the states that have strict consumer protection laws. This includes California law that regulates phone call recording process.
What is California phone call recording law? Well, it consists of policies which a business must comply with if it aims to keep the audio record of the conversation. According to the California law, it’s illegal to record a phone conversation without having the permission of all the parties.
California Invasion of Privacy Act, also known as CIPA, aims to protect California residents’ rights. This also refers to telephone calls made by companies, located in other states. One of the requirements of California law is that it is possible to record a phone conversation, only if all the parties know about it.
The Supreme Court of California mentioned that companies which record a telephone conversation aren’t taking an illegal step if they have permission from all the parties. On the contrary, in case one of the parties fails to give permission, it’s already an illegal action. Very frequently, various companies may make marketing calls or customers call different businesses to find the information they need. It’s essential to comply with the requirements of California law that regulates telephone call recording process. The goal is protecting all the consumers’ privacy.
Whenever a consumer answers such a call, he/she hears an artificial voice. It informs consumers about the recording of their phone conversation. If you choose to remain on the line, this means that you give your permission for recording your phone conversation. There are also cases when a consumer has the option of pressing a key on their dial pad to confirm that they allow the recording of the conversation. Actually, consent can be both express and implied, without it, it’s illegal to record any phone conversation.
Violations of California phone call recording law
It’s true that sometimes businesses violate state privacy laws. In this case, it may have sad consequences for them. Such companies will have to pay significant financial penalties. For example, the businesses which violate this law may end up paying fines up to $5,000 (three times the number of damages suffered.)
Do you think your phone call was recorded in violation of California law? Then, you may have the opportunity of filing a lawsuit against that company. Don’t hesitate to turn to a lawyer who can help you understand whether you are eligible for a California call recording lawsuit.