Yelp Privacy Class Action Potentially Affecting Thousands

In this world of excess information, privacy is something you might to cherish by all means. No one wants their sensitive data to be shared with someone else, someone it is not meant for. Still, violations of privacy laws occur really frequently these days. Yelp privacy class action is one such example. The potential class action lawsuit claims that the company has violated some of its customers’ privacy rights. Allegedly, it has recorded cellphone calls of Yelp business customers to the company’s finance department without notifying the customers.

The lead plaintiff filing the claim is a Los Angeles resident David Schram. His complaint states that San Francisco-based Yelp recorded his phone calls to them without ever informing him about it. However, according to California Penal Code 632, one party of a phone call cannot intentionally record the conversation without the other party’s knowledge.

Some more details

More specifically, the complaint states that Yelp is recording inbound and outbound calls made in California and throughout the whole country. And it does this without notifying its customers that the confidential communications of theirs are being recorded. For example, David Schram himself was not aware that the company had been recording phone calls between him and the company’s finance department.

The plaintiff claims that during August, he made several outbound calls to Yelp’s finance department and the company recorded the calls. Still, they never told him about it. David Schram learned that those calls were recorded late in August when a company representative told him so. He claims that prior to it he knew nothing and had no reason to know anything about the recordings.

David Schram offers to represent a class which includes all persons in California whose phone calls Yelp has recorded without their knowledge within a year prior to filing his lawsuit. The plaintiff does not know how many members the class can have. However, he believes it can include tens of thousands of people. Schram is asking for punitive and statutory damages of $5,000 per violation of the code, and fines of nearly $2,500 per violation.

About legal help

Todd M. Friedman and Adrian R. Bacon of The Law Offices of Todd M. Friedman PC represent Schram.  If you feel as if someone has violated your customer rights, it’s a good idea to turn to an experienced lawyer for legal help. If you have got a similar story, you can share it with us in the comments below. Feel free to ask us questions and express opinions about our articles.


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