In light of the COVID-19 pandemic most vehicle lease and purchase finance companies are allowing consumers to defer one to three months of payments. To learn about the assistance offered by your vehicle’s finance company find your vehicle manufacturer or finance company below. To learn about other rights, also see below.
Acura
- For current Acura owners and lessees:
- Payment extensions and deferrals, as well as late fee waivers, are available.
- For prospective Acura buyers:
- 90-day deferred first payment when financing through Acura Financial Services;
- $500 in loyalty cash to buy or lease a new Acura;
- low-APR financing for certified used TLX and RDX models.
- Acura’s coronavirus help page
- Phone: (800) 382-2238
If you have experienced any defects, malfunctions, problems with your Acura, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Audi
- For current Audi owners and lessees:
- Contact Audi Financial Services for assistance necessary due to the COVID-19 pandemic.
- For prospective Audi buyers:
- No announced programs
- Audi’s coronavirus help page
- Phone: 1 (800) 822-2834
If you have experienced any defects, malfunctions, problems with your Audi, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
BMW
- BMW Financial Services: offering one month of deferment, but might increase later.
- BMW’s Coronavirus help page.
- Phone: (800) 831-1117
If you have experienced any defects, malfunctions, problems with your BMW, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Fiat-Chrysler
Alfa Romeo | Chrysler | Dodge | Fiat | Jeep | Ram
- For current owners and lessees:
- Flexible payment arrangements, payment extensions on a case-by-case basis for customers using Chrysler Capital.
- For prospective buyers:
- Interest-free financing for 84 months on some Ram Trucks, Dodge and Jeep vehicles; 0% financing for 60 months on 2020 model Chrysler Pacificas and deferred payments for 90 days on some 2019 and 2020 models.
- FCA’s coronavirus help page.
- Phone: (800) 334-9200
If you have experienced any defects, malfunctions, problems with your Alfa Romeo, Chrysler, Dodge, Fiat, Jeep or Ram vehicle, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
- Manufacturing Plant Updates: On March 18, FCA (Fiat & Chrysler) said that it would suspend all North American operations. FCA plans to bring workers back on May 4, and Italian plants could open on April 14.
Ford
- For prospective customers of new 2019 & 2020 Ford vehicle: Up to 6-month of payment relief (3-month payment deferral for eligible U.S new car customers, plus three more paid by Ford)
- Online shopping and home delivery options available
- Affected/closed Factories
- Shut down North American vehicle production
- Visit Ford’s coronavirus help page
- Phone: (800) 392-3673
If you have experienced any defects, malfunctions, problems with your Ford truck, car or SUV, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
- Manufacturing Plant Updates: Ford shut down the production on March 19. Although the company planned to reopen its plants on March 30, it delayed that goal indefinitely on March 31. Production of Ford vehicles and engines is expected to restart on May 4.
General Motors
Chevrolet | Buick | GMC | Cadillac
- For current GM owners and lessees:
- Flexible payment arrangements, payment extensions on a case-by-case basis
- For prospective GM brand buyers:
- Interest-free financing for 84 months with deferred payments for up to 120 days on selected vehicles.
- Buyers can shop online and take home delivery of a new vehicle.
- General Motors’ coronavirus help page
- Phone: (866) 522-9559
If you have experienced any defects, malfunctions, problems with your Chevrolet, Buick, GMC, Cadillac truck, car or SUV, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
- Manufacturing Plant Updates: On March 19, General Motors shut down all North American production. The company hasn’t announced when its factories will resume normal production, but GM is building ventilators and masks at two facilities in the U.S.
Genesis
- For current owners and lessees:
- Up to 90 days of deferred payments for current customers and up to six months of payment waivers for new owners who lose their jobs by December 31, 2020, and either purchased or leased a vehicle between March 14 and April 30, 2020.
- Both programs apply only to Genesis Finance customers.
- For prospective buyers:
- No-interest financing for 84 months and deferred payments for up to 120 days on 2019 G70 models.
- Genesis’ coronavirus help page.
- Phone: (844) 363-7477
If you have experienced any defects, malfunctions, problems with your Chevrolet, Buick, GMC, Cadillac truck, car or SUV, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Honda
- For current Honda owners and lessees:
- Payment extensions and deferrals, as well as late fee waivers, are available
- For prospective Honda buyers:
- 90 Days to First Payment Program: 90-Day Deferred Payment on new vehicle sales financed by Honda Financial Services for qualified customers 1/ 2
- Loyalty Purchase Assistance Cash: $1,000 toward the purchase or lease of a new Honda model (certain exclusions apply)
- Honda’s coronavirus help page
- Phone: (800) 999-1009
If you have experienced any defects, malfunctions, problems with your Honda, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Hyundai
- For current Hyundai owners and lessees:
- Up to 90 days of deferred payments for current customers and up to six months of waived payments for new owners who purchase or
- lease their vehicle between March 14 and April 30, 2020, and lose their job between now and December 31, 2020.
- Both programs apply only to Hyundai Capital customers.
- For prospective Hyundai buyers:
- 0% financing and deferred payments up to 90 days on selected vehicles purchased now through April 30, 2020.
- Visit Hyundai’s coronavirus help page.
- Phone: 1 (800) 633-5151
If you have experienced any defects, malfunctions, problems with your Hyundai, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Infiniti
- For current owners and lessees:
- Flexible payment arrangements, payment extensions on a case-by-case basis to customers of Infiniti Financial Services
- For prospective owners and lessees:
- No announced programs aside from existing offers.
- Infiniti’s coronavirus help page.
- Phone: (800) 662-6200
If you have experienced any defects, malfunctions, problems with your Infiniti, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Kia
- For current Kia owners and lessees:
- Up to three 30-day payment extensions granted on a case-by-case basis to people impacted by Coronavirus.
- For prospective Kia buyers:
- 0% financing for 72 months and deferred first payment for 120 days for selected vehicles before March 31, 2020.
- Visit Kia’s coronavirus help page
- Phone: 1 (800) 333-4542
If you have experienced any defects, malfunctions, problems with your Kia, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Lexus
- For current owners:
- Flexible payment arrangements, payment extensions on a case-by-case basis through Lexus Financial Services
- For prospective owners and lessees:
- No announced programs aside from existing offers
- Lexus Coronavirus help page
- Phone: 1 (800) 255-3987
If you have experienced any defects, malfunctions, problems with your Lexus, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Mazda
- For current owners:
- Flexible payment arrangements, payment extensions on a case-by-case basis through Mazda Capital Services
- For prospective owners and lessees:
- No announced programs aside from existing offers
- Mazda’s coronavirus help page.
- Phone: (800) 222-5500
If you have experienced any defects, malfunctions, problems with your Mazda, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Maserati
- No announced programs aside from existing offers
- Phone: (201) 510-2369
If you have experienced any defects, malfunctions, problems with your Maserati, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Mercedes Benz
- For current Mercedes-Benz owners and lessees:
- Postponement of customer payments for up to 90 days on case-by-case basis.
- For prospective Mercedes-Benz buyers or lesees:
- No announced programs
- Phone: 1 (800) 367-6372
- Local Dealer Updates Coronavirus Updates:
If you have experienced any defects, malfunctions, problems with your Mercedes car, van or SUV call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
- Manufacturing Plant Updates: Daimler (Mercedes Benz) shut down production at its plant in Alabama on March 23. and expects production to restart on April 20. On March 17, it stopped all production in Europe and on April 8, the company extended the shutdown until April 30.
Mini
- For current Mini owners and lessees:
- Mini is extending by 30 days vehicle warranty and maintenance plans expiring between March 16 and April 16, 2020.
- For lease expiration and payment assistance, contact Mini Financial Services.
- For prospective Mini buyers:
- Mini is offering deferred payments for up to 90 days, and financing as low as 1.9% for up to 60 months.
- Several low-payment lease deals are also available.
- Customers must take delivery by April 30, 2020.
- Mini’s coronavirus help page.
- Phone: (866) 275-6464
If you have experienced any defects, malfunctions, problems with your Mini, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Mitsubishi
- For current owners and lessees:
- Up to 120 days of deferred payments for vehicles financed through Ally
- For prospective Mitsubishi buyers:
- Up to 90 days of deferred payments for vehicles financed through Ally
- Mitsubishi’s coronavirus help page.
- Phone: (888) 648-7820
If you have experienced any defects, malfunctions, problems with your Mitsubishi car, van or SUV call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Porsche
- For current owners and lessees:
- People whose leases through Porsche Financial Services expire in April can extend lease contracts for up to six months, four months longer than normal.
- On a case-by-case basis, lease payment deferrals of 30 or 60 days are available to owners suffering economic hardship. Increasing numbers of Porsche dealerships are also offering valet service for maintenance and repair.
- For prospective buyers:
- Porsche has accelerated the rollout of its online retail program, allowing customers to handle the entire transaction on the internet.
- Home delivery of new and certified pre-owned Porsches is also available.
- Porsche’s coronavirus help page.
- Phone: (800) 767-7243
If you have experienced any defects, malfunctions, problems with your Porsche car, van or SUV call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Subaru
- For current owners and lessees:
- No announced programs
- For prospective buyers:
- No-interest financing for 63 months on select models purchased by April 30, 2020, plus deferred payments for up to 90 days.
- Subaru coronavirus help page.
- Phone: (800) 782-2783
If you have experienced any defects, malfunctions, problems with your Subaru vehicle, van or SUV call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Toyota
- For current Toyota owners: Flexible payment arrangements, payment extensions on case-by-case basis.
- For prospective Toyota brand owners and lessees: No announced programs
- Toyota’s coronavirus help page.
- Phone: 1 (800) 331-4331
If you have experienced any defects, malfunctions, problems with your Toyota, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Volkswagen
- For current owners:
- Payment deferments for up to 90 days and lease extensions for up to six months for customers of Volkswagen Credit.
- Some dealers may offer valet pick-up and drop-off service for maintenance and repairs.
- For prospective owners and lessees:
- Zero-percent interest for up to 72 months and deferred first payment for 180 days.
- Phone (800) 822-8987
If you have experienced any defects, malfunctions, problems with your Volkswagen, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
Volvo
- For current owners:
- Customers with expiring leases or who are facing financial difficulties related to COVID-19 can call Volvo Car Financial Services to request a lease extension or to discuss payment options.
- For prospective owners and lessees:
- Volvo reminds prospective customers that they can shop for a new vehicle online and have it delivered to their home.
- Volvo’s coronavirus help page.
- Phone: 1 (800) 550-5658
If you have experienced any defects, malfunctions, problems with your Volvo, call 866.975.3666 to inquire about your rights to obtain a refund of your payments.
More will be added soon. Please check back again.
