Microsoft faces a consumer fraud class action lawsuit filed by three plaintiffs. Allegedly, Microsoft’s Windows 10 operating system (OS) results in problems that include loss of data. Also, the class action alleges that Microsoft failed to ensure the operating system wouldn’t result in any problems before the launch.
The three plaintiffs are Howard Goldberg, Stephanie Watson, and Robert Saiger. According to them, their computers lost data and failed to function properly due to the problems caused by Windows 10. Also, while Saiger and Goldberg have voluntarily installed the new OS, Watson claims her computer upgraded to it with no permission of hers.
Apparently, Microsoft released Windows 10 in July of 2015. It was a free upgrade for one year to all Microsoft users who were running the previous version of the company’s OS. Currently, over 400 million devices got this OS. Most users seem to have put trust in the product since Microsoft has promoted it as being one of its most secure OS of all times. However, many customers do not seem so happy with the company’s continuous efforts to get them to upgrade.
Going further, the class action lawsuit claims that the company’s Windows 10 upgrade offers were hard to dismiss or remove. Also, once installed, the operating system was never so easy to uninstall. More specifically, the claim states that once the user downloads the upgrade, it can take a significant effort to delete. Because an ordinary user will not be able to do so without professional IT help.
In fact, Microsoft is facing a lawsuit for consumer fraud. The plaintiffs claim that they have lost time and money trying to get back their lost data. In addition, Watson had to purchase a new computer as she failed to repair her previous one due to the Windows 10 install.
The plaintiffs thus filed the complaint in the U.S. District Court for the Northern District of Illinois. They currently seek to represent all users in the US who have lost data or whose devices got damaged. More specifically, the plaintiffs are seeking more than $5 million in damages. Chicago law firm of Edelman, Combs, Latturner & Goodwin is representing the plaintiffs.
Legal assistance
If you think that you or a loved one has suffered from a similar problem, you need to consult a lawyer. The thing is that you might be a victim of consumer fraud. An experienced consumer fraud lawyer will evaluate your case (usually free of charge). And they will provide you with comprehensive legal help if needed.
